We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at guru@trendnest.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at guru@trendnest.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at guru@trendnest.co.za.

RETURN POLICY

We accept returns subject to the following terms and conditions:

1. Return Eligibility
To qualify for a return, the product must:

• Be unused and unopened;

• Be in its original packaging, complete, undamaged, and in resalable condition; and

• Be accompanied by valid proof of purchase.

2. Return Period
Returns must be requested within 14 days from the original date of purchase.

3. Hygiene-Sensitive Products – Mattresses and Bedding
For health and hygiene reasons, mattresses, mattress toppers, pillows, bedding, and other hygiene-sensitive products that have been opened, unsealed, removed from their protective packaging, or used cannot be returned for change of mind.

Where a mattress or other hygiene-sensitive product is supplied in sealed, compressed, vacuum-packed, or protective packaging, opening or removing that packaging will make the product ineligible for a discretionary return.

This restriction does not apply where the product is defective, damaged, incorrectly supplied, or where the customer otherwise has a right to return the product under applicable consumer protection legislation.

4. Return Courier Charges
The customer is responsible for all return courier charges and any other costs associated with returning the product to us.

The product remains the customer's responsibility until it has been safely received by us. Customers should ensure that returned products are properly packaged to prevent damage during transportation.

5. 15% Restocking Fee
All eligible discretionary returns are subject to a 15% restocking fee, calculated on the purchase price of the returned product.

The 15% restocking fee will be deducted from the amount refunded to the customer.

6. Inspection and Right to Reject Returns
All returned products are subject to inspection upon receipt. We reserve the right to reject a return if the product does not comply with this Return Policy, including where the product:

• Has been used or opened;

• Has been removed from sealed or protective packaging where hygiene considerations apply;

• Is damaged, stained, marked, soiled, altered, or incomplete;

• Is not returned in its original packaging; or

• Is otherwise not in its original and resalable condition.

Acceptance of a product by our courier or warehouse does not automatically constitute approval of the return. The return will only be approved after the product has been inspected and confirmed to meet the applicable return conditions.

7. Refunds
Once the returned product has been received, inspected, and approved, the applicable refund will be processed, less the 15% restocking fee and any other applicable charges.

Please allow up to 14 working days for the refund to reflect in your account after the return has been approved.

8. Consumer Rights
Nothing in this Return Policy is intended to exclude, restrict, or limit any rights or remedies available to a customer under applicable consumer protection legislation.

Where a product is defective, damaged, incorrectly supplied, or the customer otherwise has a statutory right to return the product, the applicable legal requirements will take precedence over this discretionary Return Policy.