SHIPPING POLICY

We are committed to providing reliable and convenient delivery to our customers throughout South Africa.

1. Free Nationwide Shipping
We offer FREE standard shipping nationwide within South Africa on all qualifying orders.

There is no standard delivery charge for orders delivered to serviceable addresses within our normal courier network.

2. Delivery Areas
We deliver to most residential and business addresses throughout South Africa.

Certain remote, rural, farm, high-risk, or otherwise difficult-to-access locations may not be serviced by our standard courier network. In such cases, we may:

• Arrange delivery to the nearest available courier depot or collection point; or

• Contact the customer to discuss alternative delivery arrangements.

3. Delivery Timeframes
Orders are processed and dispatched as soon as reasonably possible after payment has been confirmed.

Delivery times may vary depending on the delivery location, product availability, courier schedules, public holidays, and other circumstances outside our reasonable control.

Any delivery timeframe provided is an estimate and not a guaranteed delivery date, unless expressly agreed otherwise in writing.

4. Delivery Information
Customers are responsible for providing a complete and accurate delivery address, contact name, and telephone number when placing an order.

We will not be responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

5. Receiving Your Order
The customer, or an authorised person, should be available to receive and inspect the order at the delivery address.

Where possible, any visible damage to the packaging or product should be reported to the courier and to us as soon as possible after delivery. Photographs of the packaging and product may be requested to assist with the investigation.

6. Failed Delivery
If delivery cannot be completed because no one is available to receive the order, access to the premises is unavailable, or incorrect delivery information has been provided, any additional delivery or re-delivery costs may be charged to the customer.

7. Large and Bulky Items
Mattresses, beds, furniture, and other large or bulky products are delivered to an accessible delivery point at the address.

Unless specifically agreed otherwise, free standard shipping does not include assembly, installation, removal of old furniture or mattresses, hoisting, or other special handling services.

Customers are responsible for ensuring that the product can fit through entrances, doors, passages, stairways, lifts, and other access points at the delivery location.

8. Delays Outside Our Control
We will make reasonable efforts to deliver orders within the estimated timeframe. However, we cannot be held responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, road closures, strikes, civil disturbances, natural disasters, or other unforeseen events.

9. Consumer Rights
Nothing in this Shipping Policy is intended to exclude or limit any rights available to customers under applicable South African consumer protection legislation.